Home2 Suites by Hilton Youngstown West/Austintown

Wonderful staff! I was greeted again with a friendly smile. I don't remember all of the staff's names, But Mrs. Kim was very soft spoken and warm. I feel that all of the staff needs to be recognized for the amazing customer service they give. The hotel is beautiful inside and out. Pool was amazing for the kids. I used the laundry room and it was nice with the folding table and the wash cycle was long to ensure clean clothes. If I ever visit the area again, this location would be my first choice.

8/1/2025

Room was clean, stayed in a suite with a separate bedroom. My only complaint is that the doors to the bathroom didn't fully close or latch, leaving a big gap where you could be viewed and spied on. The main pocket door to the living room didn't actually lock and the pocket door that joins from the master suite didn't close all the way leaving s pretty big gap, so there is no sense in having a separate room for privacy if the doors separating the most important parts of the suite don't even provide privacy, which was the main reason in booking the room.

10/14/2025

The customer service was absolutely amazing at this hotel. It was a busy weekend and the receptionist during the day and the manager was top notch! We had a slight issue with our room and both of them made sure it was not only taken care of, but went above and beyond by delivering treats to our room for the inconvenience. I appreciated this next level customer service when we are paying full price for a hotel room. Next time we visit Ohio, I would definitely come again.

7/8/2025